SSIS Link Technology Technology Support

Technology Support

    Backing Up Data

    Battery Life

    Laptop care

    Technology Repairs

     

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    Getting Help

    The Information and Communication Technologies (ICT)  Department offers several types of technical support: online documentation, telephone support, and a walk-in support center.
     

    Walk-in Support Center

    The ICT Department offering warranty repair and other services, and is available for the middle school netbooks and students who purchased a laptop through the Student Laptop Program.
     
    This center is located in the A317 (Middle School Building) and the hours of operation are:
    • Monday - Friday, 7:30 AM to 4:00 PM
    • Saturday/Sunday - CLOSED

     

    Student Support:

    The ICT staff will maintain office hours to assist students with technology issues from

    7:45 AM - 8:00 AM
    9:40 AM - 10:00AM
    1:00: PM - 1:30 PM

    in the ICT Service rooms A317, B204, C400 

     

    Email Support Request

    To request technology assistance please send an email to HelpDesk
    In order to assist you as quickly and efficiently and as possible please include the following information in your email:

    • Room number
    • Brief description of the problem
    • What steps you have taken to try and resolve the problem

     

    Phone Support

    Technical Support
    Telephone: 5413-0901 x13174
     
    David Perkin
    ICT Director
    Telephone: 5413-0901 x13170
    Page last modified 10:26, 7 Apr 2016 by dperkin

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